Q-TRACK — PRIVACY POLICY

Last Updated: 11 August 2026

Q-TRACK is an intelligent queue management platform developed and operated by AINEX, a brand of AWDAR Software Solutions (“AINEX”, “we”, “us”, or “our”). Q-TRACK helps organizations manage digital queues, appointments, tokens, counters, staff workflows, notifications, and customer service operations.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit the Q-TRACK website or use the Q-TRACK platform and related services.

By accessing or using Q-TRACK, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Q-TRACK, we may collect the following categories of information.

1.1 Information You Provide

This may include:

Full name
Email address
Mobile or telephone number
Organization name
Job title or role
Appointment details
Selected service
Selected counter or department
Queue or token information
Communication preferences
Information submitted through contact, enquiry, or demo forms
Information provided when communicating with our support team

We aim to collect only information reasonably necessary for the relevant service or business purpose.

1.2 Queue and Appointment Information

When you use Q-TRACK to join a queue or book an appointment, the platform may process:

Token number
Queue position
Appointment date and time
Selected service
Selected counter or department
Estimated waiting time
Queue status
Booking status
Return Token information
Notification status
Check-in or service status

This information enables organizations using Q-TRACK to manage customer flow and provide services efficiently.

1.3 Staff and Administrator Information

For authorized staff and administrators, Q-TRACK may collect:

Name
Email address
Mobile number
Organization or branch
Assigned role
Counter assignment
Login credentials
Account activity
System configuration activity
Access and usage information

This information is used to manage accounts, permissions, counters, queues, and organizational workflows.

2. Information Collected Automatically

When you access our website or platform, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages or screens accessed
Date and time of access
Referral information
Platform usage information
Error and diagnostic information

This information may be used to maintain security, improve performance, troubleshoot technical issues, and understand how our services are used.

3. How We Use Your Information

AINEX may use information collected through Q-TRACK for the following purposes.

3.1 Service Delivery

To:

Create and manage appointments
Generate and manage digital tokens
Manage queues
Display queue status
Provide estimated waiting times
Manage Return Tokens
Send queue notifications
Support customer service workflows

3.2 Platform Management

To:

Create and maintain user accounts
Manage staff and administrator access
Configure counters and services
Monitor platform performance
Provide technical support
Maintain platform security
Troubleshoot technical issues

3.3 Communication

To:

Send appointment confirmations
Send queue notifications
Send reminders
Respond to enquiries
Provide service-related communications
Communicate about demonstrations, support, or account matters

3.4 Analytics and Improvement

We may use aggregated or appropriately de-identified information to:

Analyze queue performance
Improve platform functionality
Identify technical issues
Improve user experience
Develop new features
Understand service usage patterns

4. WhatsApp, SMS and Other Notifications

Q-TRACK may support notifications through WhatsApp, SMS, email, or other communication channels.

Where an organization enables these features, relevant information may be shared with the applicable communication provider for the purpose of delivering the requested notification.

A notification may contain information such as:

Token number
Queue status
Appointment information
Estimated waiting information
Reminder information

AINEX does not control the privacy practices of third-party communication providers. Their respective terms and privacy policies may also apply.

5. How We Share Information

AINEX does not sell personal information as a commercial product.

Information may be shared where reasonably necessary with the following parties.

5.1 Organizations Using Q-TRACK

If you use Q-TRACK through a hospital, bank, government office, school, salon, wellness centre, or another organization, relevant information may be accessible to that organization for providing its services and managing its queues or appointments.

5.2 Service Providers

We may use trusted third-party providers for services including:

Cloud hosting
Infrastructure
Database services
Communication delivery
Analytics
Security
Technical support

Such providers may process information only as necessary to provide their services to us or our customers.

5.3 Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

Comply with applicable laws
Respond to lawful requests
Protect our legal rights
Prevent fraud or abuse
Protect the security of our platform
Protect users or the public

6. Data Controller and Data Processor Roles

Q-TRACK may operate on behalf of organizations that use the platform.

Depending on the nature of the service and applicable law, the organization using Q-TRACK may determine the purposes for which customer information is collected and processed.

For example, a hospital, bank, government office, school, or salon using Q-TRACK may determine what customer information is required to provide its services.

AINEX may process such information on behalf of the organization in providing the Q-TRACK platform.

If you have questions about information collected directly by an organization using Q-TRACK, you may also need to contact that organization.

7. Data Security

AINEX takes reasonable technical and organizational measures to protect information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

Security measures may include access controls, authentication mechanisms, monitoring, secure infrastructure, and other safeguards appropriate to the nature of the information processed.

However, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary for purposes including:

Providing Q-TRACK services
Maintaining business and transaction records
Meeting contractual obligations
Resolving disputes
Maintaining security
Complying with legal obligations

Retention periods may vary depending on the type of information and the requirements of the organization using Q-TRACK.

When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.

9. Cookies and Similar Technologies

The Q-TRACK website may use cookies and similar technologies to:

Enable essential website functionality
Remember preferences
Understand website usage
Improve website performance
Analyze visitor behavior
Support marketing or analytics activities where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Third-Party Services and Links

Q-TRACK may integrate with or link to third-party services, including communication platforms, analytics tools, websites, payment providers, or other external services.

AINEX is not responsible for the privacy practices, security, availability, or content of third-party services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

Request access to your information
Request correction of inaccurate information
Request deletion where legally applicable
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request information about how your data is processed

Some rights may be subject to legal, regulatory, contractual, or operational limitations.

To make a privacy-related request, please contact us using the details provided below.

12. Children’s Privacy

Q-TRACK is intended for use by organizations and their customers and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that information relating to a child has been collected improperly, please contact us.

13. Changes to This Privacy Policy

AINEX may update this Privacy Policy from time to time to reflect:

Changes to Q-TRACK
Changes in technology
Changes in business practices
Changes in applicable legal requirements

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, contact us:

AINEX – AWDAR Software Solutions

Email: info@ainexit.com
Phone: +91 8907 610 268
Website: www.ainexit.com

Address:
SBC-2301, Third Floor, Yamuna Building,
Technopark Campus, Trivandrum, India

Privacy Policy