Q-TRACK — TERMS & CONDITIONS

Last Updated: 11 August 2026

These Terms & Conditions (“Terms”) govern your access to and use of Q-TRACK, an intelligent queue management platform developed and operated by AINEX, a brand of AWDAR Software Solutions (“AINEX”, “we”, “us”, or “our”).

By accessing or using Q-TRACK, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use the platform.

1. About Q-TRACK

Q-TRACK is a digital queue management platform designed to help organizations manage:

Digital queues
Appointments
Tokens
Counters
Customer flow
Queue notifications
Return Tokens
Staff workflows
Queue analytics
Administrative controls

Q-TRACK may be used by organizations including:

Hospitals
Banks
Government offices
Schools
Salons
Wellness centres
Service centres
Other customer-facing organizations

2. Acceptance of Terms

By accessing, browsing, registering for, or using Q-TRACK, you confirm that:

You have read these Terms
You understand these Terms
You agree to be bound by these Terms
Your use of the platform complies with applicable laws

If you are using Q-TRACK on behalf of an organization, you confirm that you are authorized to accept these Terms on its behalf where applicable.

3. Eligibility

You must have the legal capacity to use the services in accordance with applicable law.

Where Q-TRACK is provided through an organization, your use of the platform may also be subject to that organization’s policies, instructions, and terms.

4. User Accounts

Certain Q-TRACK features may require an account.

You agree to:

Provide accurate and current information
Maintain the confidentiality of login credentials
Keep account information updated
Use your account only for authorized purposes
Not share credentials with unauthorized individuals
Notify the appropriate administrator if unauthorized access is suspected

You may be responsible for activities performed through your account where applicable.

5. Organization and Administrator Accounts

Organizations using Q-TRACK may receive administrative access to configure:

Counters
Departments
Staff accounts
Operating hours
Queue rules
Appointment settings
Return Token rules
Notification settings
Service configurations
User permissions

The organization is responsible for ensuring that its use of Q-TRACK complies with applicable laws and its own customer-facing policies.

6. Acceptable Use

You agree not to use Q-TRACK to:

Violate applicable laws or regulations
Gain unauthorized access to accounts or systems
Interfere with platform operations
Introduce malware or malicious code
Attempt to bypass security controls
Misuse another person’s information
Manipulate queue data for fraudulent purposes
Reverse engineer the platform except where permitted by applicable law
Copy, reproduce, distribute, or commercially exploit protected Q-TRACK content without authorization
Use automated methods to interfere with the normal operation of the platform
Attempt to access data belonging to another organization or user

AINEX may restrict or suspend access where reasonably necessary to protect the platform, users, organizations, or system security.

7. Queue and Appointment Information

Q-TRACK provides digital tools for managing queues and appointments.

Estimated waiting times, queue positions, appointment availability, and service times may change based on actual operating conditions.

AINEX does not guarantee that:

A specific waiting time will always be accurate
A service will begin at an exact estimated time
A particular counter will always be available
An appointment will always be completed at the scheduled time
A customer will always be served immediately

Actual service delivery remains the responsibility of the organization operating the relevant queue or service.

8. Return Token Feature

Q-TRACK may provide a Return Token feature that allows a visitor to temporarily leave a queue and return according to configured rules.

Return Token priority, return windows, eligibility, and queue position may be configured by the organization using Q-TRACK.

AINEX is not responsible for delays resulting from:

Incorrect configuration
Staff actions
Operational changes
Customer actions
Changes in service availability
Circumstances outside the platform’s reasonable control

9. Notifications

Q-TRACK may send notifications through:

WhatsApp
SMS
Email
Other supported communication channels

Notifications may depend on:

Correct contact information
Network availability
Third-party communication providers
Device connectivity
User permissions
Organization configuration

AINEX does not guarantee that every notification will be delivered immediately or successfully.

10. Third-Party Services

Q-TRACK may integrate with third-party services, including:

WhatsApp
SMS providers
Email services
Cloud infrastructure
Analytics platforms
External software systems
Websites
APIs

Third-party services may have their own terms, privacy policies, availability limitations, and technical requirements.

AINEX is not responsible for failures caused exclusively by third-party services outside our reasonable control.

11. Intellectual Property

All rights, title, and interest in Q-TRACK, including its:

Software
Interface
Design
Branding
Logos
Content
Documentation
Features
Graphics
Source code
Technology

belong to AINEX, AWDAR Software Solutions, or their respective licensors, unless otherwise stated.

These Terms do not transfer ownership of Q-TRACK or its intellectual property to you.

You may not reproduce, modify, distribute, sell, license, or commercially exploit Q-TRACK or its protected content without prior written authorization.

12. Customer Data

Organizations using Q-TRACK may submit or process customer information through the platform.

The organization remains responsible for ensuring that information collected through its use of Q-TRACK is collected and processed in accordance with applicable laws and its own privacy obligations.

AINEX processes such information as necessary to provide, maintain, secure, and improve Q-TRACK, subject to applicable agreements and laws.

13. Service Availability

AINEX aims to provide reliable and secure access to Q-TRACK.

However, uninterrupted availability cannot be guaranteed.

The service may occasionally be unavailable because of:

Scheduled maintenance
Emergency maintenance
Technical failures
Infrastructure issues
Network interruptions
Third-party service failures
Security incidents
Events beyond our reasonable control

Where reasonably possible, AINEX will take appropriate measures to restore service.

14. Platform Updates

AINEX may modify, improve, add, or remove Q-TRACK features from time to time.

Changes may be required to:

Improve functionality
Enhance security
Address technical requirements
Comply with applicable laws
Improve user experience
Maintain platform compatibility

Continued use of Q-TRACK following applicable changes may constitute acceptance of the updated service or Terms.

15. Fees and Commercial Terms

Where Q-TRACK is provided under a paid subscription, license, implementation agreement, or other commercial arrangement, pricing, payment terms, subscription periods, renewal conditions, and other commercial matters will be governed by the applicable agreement or quotation between AINEX and the customer.

If there is a conflict between these Terms and a specific written commercial agreement, the applicable commercial agreement may take precedence to the extent permitted by law.

16. Suspension or Termination

AINEX or an authorized organization may suspend or restrict access to Q-TRACK where reasonably necessary, including where:

These Terms are violated
Unauthorized access is detected
The platform is being abused
Security is at risk
Required payments are not made
Continued access may cause harm to the platform or other users

Upon termination, certain account or service data may be retained where required for legal, security, contractual, or legitimate business purposes.

17. Disclaimer

Q-TRACK is a technology platform designed to assist organizations in managing queues, appointments, and customer service operations.

AINEX does not guarantee specific business outcomes, including:

A specific reduction in waiting time
Increased revenue
Increased customer retention
Specific productivity improvements
Specific operational savings

Results depend on factors including:

Platform configuration
Staff usage
Customer behavior
Operational processes
Infrastructure
Organizational implementation
Third-party services

18. Limitation of Liability

To the maximum extent permitted by applicable law, AINEX shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of, or inability to use, Q-TRACK.

This may include loss of:

Profits
Revenue
Business opportunities
Data
Goodwill
Expected savings

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless AINEX, AWDAR Software Solutions, and their respective personnel from claims, losses, liabilities, damages, or expenses arising from:

Your unauthorized use of Q-TRACK
Your violation of these Terms
Your violation of applicable law
Your misuse of customer or third-party information
Your infringement of another party’s rights
Your actions performed through an account under your control

20. Force Majeure

AINEX will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

Natural disasters
Internet or telecommunications failures
Power outages
Government actions
Cybersecurity incidents
War or civil disturbances
Epidemics or pandemics
Third-party infrastructure failures
Other events beyond reasonable control

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise required by applicable law or agreed in writing.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant AINEX entity, unless otherwise specified in a written agreement.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.

The remaining provisions shall continue to remain in effect.

23. Entire Agreement

These Terms, together with any applicable commercial agreement, service agreement, order form, or other written agreement between AINEX and a customer, constitute the agreement governing your use of Q-TRACK to the extent applicable.

24. Changes to These Terms

AINEX may update these Terms from time to time.

When changes are made, the revised Terms will be published on this page with an updated “Last Updated” date.

Your continued use of Q-TRACK after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

25. Contact Us

For questions regarding Q-TRACK or these Terms & Conditions, contact:

AINEX – AWDAR Software Solutions

Email: info@ainexit.com
Phone: +91 8907 610 268
Website: www.ainexit.com

Address:
SBC-2301, Third Floor, Yamuna Building,
Technopark Campus, Trivandrum, India

Terms & Conditions